FAQs
- What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns will incur a fee of $15 AUD. To start a return, you can notify us at candleroomaustralia@gmail.com
- What are the shipping options?
Express shipping and standard shipping within Australia is available, cost calculated at check out.
- When will I receive my order?
Parcels are delivered within 2-5 days of the delivery estimate.
Express shipping across Australia, with 2-day delivery and same-day postage for orders placed before 10am.
- What do I do if I never received my order?
Launch an investigation into the parcel’s whereabouts via the tracking page (https://try.sendle.com/tracking) using the Sendle reference number (eg S3NDL3R).
- What do I do if I received a defective order?
You can notify us at candleroomaustralia@gmail.com we will organise a returns label for the item to be returned and a full refund or replacement can be organised.
- How do I make changes to an order I’ve already placed?
Unfortunately no changes can be made once an order is places as we aim to dispatch your order as soon as we receive them.
You can notify us at candleroomaustralia@gmail.com
- Where are you located?
All shipments dispatch from within Sydney, Australia NSW.
- How is the product made?
Our products are made from natural soy wax and beeswax set around a cotton wick. Our shapes are created from mould to offer unique shapes and sizes.
- How do I make sure I order the right size?
Please follow all product guides on their unique pages. We supply you with all measurements, materials and information you need before you make your purchase.
- How do I contact your company if my question isn’t answered here?
You can notify us at candleroomaustralia@gmail.com